agents Improving agents CSATs and productivity on Zendesk with interactive guides. With Stonly, companies can create step-by-step scripted guides that can help agents being more productive while providing a better services to customers.
support Reducing turnover in customer services teams. For a long time, customer support agents were considered as second class citizens while companies did not realize that support was a key differentiator and played an important part in their growth. In
Improve NPS while reducing support cost by improving self-service help Quality self-service support is expected by customersAccording to a study conducted by Microsoft – 90%+ of consumers expect brands and organisations to provide online customer self-service and more than half of the consumers begin
Why most chatbots do not deliver as expected The chatbot hypeWhen chatbots started to sprout all around the web everyone thought that they were the future and many companies wanted to get one for commercial purposes. Nowadays, having a chatbot on
Why your support matters as much as your product When customer support leads to successWhen Jeff Bezos launched Amazon in 1994, he directly realized how crucial customer support is. At this time, online shops did not want to deal with returned products
